Return and Refund Policy

At Bhavdhara (operated under Bhavari Organics), we are committed to delivering the highest quality natural superfood products to your doorstep. Because our products are natural health and food items, we follow strict hygiene and safety rules. Please read our Return and Refund Policy carefully to understand your options when making a purchase on our website.

1. Return Eligibility & Conditions

Due to the nature of consumable food items and health safety regulations, we do not accept returns once the product packaging seal has been opened or unsealed.

We accept returns strictly within 7 days from the date of delivery under these specific cases:

  • Wrong Item Received: You received a product different from what you ordered.
  • Damaged or Tampered Packaging: The product arrived with a broken seal, physical damage, or leakages during delivery.
  • Expired Product: The product received has crossed its expiry date at the time of delivery.
Note: Return requests made after 7 days from the delivery date, or requests for opened/used products, will not be accepted.

2. Non-Returnable Items & Conditions

To ensure product safety and quality, returns will not be accepted if:

  • The outer product packaging seal has been opened, broken, or tampered with.
  • The product has been partially used or consumed.
  • The return request is made after the 7-day delivery window.
  • The issue is related to personal taste preferences, aroma, or slight natural variations in color/texture inherent to pure herbal powders.

3. How to Request a Return

If you receive a defective, wrong, or damaged order, please follow these steps within 7 days of delivery:

  1. Unboxing Proof: Take a clear photo or a short video showing the outer shipping box, shipping label, and the sealed product issue.
  2. Contact Us: Reach out to our customer support team via:

    Email: support@bhavdhara.com

    WhatsApp / Phone: +91-8487089567

  3. Review: Our team will review your request and photos within 24 to 48 hours.
  4. Pickup / Replacement: Once approved, we will arrange a free reverse pickup or send you a direct replacement at no extra charge.

4. Refund Policy

  • Approved Returns: Once the returned item is inspected and verified at our facility, your refund will be processed within 5–7 business days.
  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI).
  • Cash on Delivery (COD) Orders: For COD orders, refunds will be transferred via UPI or Direct Bank Transfer (NEFT/IMPS) after you share your bank details with us.
  • Cancellation Before Shipping: If you cancel your order before it gets shipped out, a full refund will be processed immediately.

5. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Brand Name: Bhavdhara (Bhavari Organics)

Address: Kathwada, Ahmedabad, Gujarat, India – 382430

Email: support@bhavdhara.com

Phone: +91-8487089567

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